Delivery

While every effort is made to ensure availability we cannot guarantee this and will endeavour to keep the online shop as up to date (live) as possible.  Goods are delivered between 8a.m and 6p.m Monday to Friday within 7 working days of you placing an order.

Please e-mail info@coventryartificialturf.co.uk for enquiries that require a faster delivery option.  We will reply within two working days.

All deliveries will require a signature and adequate labour to assist in offloading unless arranged otherwise.  Should delivery not be possible due to the wrong address given by the buyer; nobody on site; site not accessible or any other reason out of our or courier control, you may be charged for re-delivery.

Should delivery be to an above ground floor address then delivery will be to the ground floor entrance.

Prices

The prices shown are inclusive of V.A.T at the current rate and subject to change at our discretion.  The price shown is the price you pay.  For any large order (150m2+) please e-mail info@coventryartificialturf.co.uk for possibly an even more competitive quotation.

Returns

Only full rolls that are still in the original packaging may be returned at the customers expense for a refund. All part roll orders (cut lengths) are nonreturnable unless found to be damaged or with a manufacturers fault.

 

 

Damaged and Faulty

For artificial turf products, the goods should be rolled out and inspected before use. Damaged or incorrect goods should be reported to Coventry Artificial Turf immediately.  As such if you are purchasing these products ready for a landscaper to install then please allow a few days between delivery date and your contractors start date.  This will enable any unforeseen problems to be rectified.  Coventry Artificial Turf will not be liable for any labour charges incurred.  Due to the structure of the fabric, artificial turf can crease when rolled, these creases will disappear in a short period of time and as such any claim for damaged or faulty turf due to creases will not be valid.

Maintenance

This is key to keeping your new lawn looking new for many years to come.  For heavily used areas including sports pitches an infill is recommended.  Regular brushing to remove any debris and top up of infill material as required.  The grass will rarely allow weeds to grow through; however seeds may germinate on the grass.  A weed killer can be applied to the surface.  Due to potential batch colour differences we recommend you order all your requirements in one order even if not installing all in one go